Contact IV 4.2

Contact IV is a citizen service and case management platform developed by Service Canada to streamline how people connect with government programs. It brings phone, email, web, and in-person interactions into a single view, helping agents resolve requests faster, track cases end to end, and deliver consistent, high-quality service across channels.

Key capabilities:

• Omnichannel engagement: Unified inbox, intelligent routing, and queue management for phone, email, chat, web forms, and walk-ins.
• Case and workflow management: Configurable workflows, milestones, and service-level tracking to move cases efficiently from intake to resolution.
• Knowledge and guidance: Built-in knowledge base, guided scripts, and templates that promote consistent, accurate responses.
• Client notifications: Automated updates and reminders so people can track the status of their requests.
• Accessibility and bilingual support: Designed to meet accessibility standards and support both English and French.
• Security and privacy: Role-based access, audit trails, and data protection features aligned with public-sector requirements.
• Analytics and reporting: Real-time dashboards and exportable reports to monitor volumes, wait times, and outcomes.
• Integration-ready: APIs and connectors to interface with IVR systems, identity verification, scheduling tools, and legacy program systems.

Benefits:

• Faster resolutions and shorter wait times
• More consistent service across programs and regions
• Better visibility into performance and demand
• Reduced manual work through automation and guided workflows

Contact IV supports front-line agents, supervisors, and program administrators, providing a reliable foundation for transparent, client-centered service delivery.

Contact IV is developed by Service Canada. The most popular versions of this product among our users are: 3.5, 3.6, 3.7, 4.1 and 4.2. The name of the program executable file is contact4.exe.

You can check EZ Contact Book, CONTACT ORGANIZER DELUXE, Contact Capture Tool and other related programs like ICQ Contact Revealer at the "download" section.